At FancyThings, we stand behind the quality of every product we sell. If something isn’t right with your order, we’re here to make it right.
We offer FREE replacements in the following cases:
Product arrived damaged or broken during transit
Wrong product was delivered
Product has a manufacturing defect (e.g., LED not working, broken compartments)
Missing parts or accessories from the package
Important: To claim a replacement, you must report the issue within 48 hours of delivery along with an unboxing video or clear photos of the damage/defect. This helps us verify the claim and process your replacement faster.
Contact us at support@fancythings.shop or WhatsApp us at +91 96196 86164
Share your Order ID, photos/video of the issue, and a brief description
Our team will review and confirm within 24–48 hours
A replacement will be dispatched at no extra cost once approved
Once approved, replacements are dispatched within 2–3 business days and follow the standard shipping timeline.
FancyThings follows a replacement-first policy. We do not offer monetary refunds as a default. However, if a replacement is not possible (e.g., product is out of stock and no suitable alternative exists), we will offer a full refund to your original payment method or as store credit, based on your preference.
Refund processing time: 5–7 business days after approval, depending on your bank or payment provider.
Replacements/refunds are NOT applicable in the following situations:
Change of mind or “I don’t like it” after delivery
Minor color variations due to screen display differences
Damage caused by the customer after delivery
Claims raised after the 48-hour reporting window without valid reason
Products used, altered, or not in original condition
We strongly recommend recording an unboxing video when you receive your order. This is the fastest and most reliable way to validate a damage or defect claim. Without visual proof, processing may take longer as we’ll need to investigate with our courier partner.
If a COD order is refused at delivery without a valid reason, the customer may be responsible for return shipping charges on future orders. Repeat refusals may result in COD being disabled for the account.
We understand plans change! Here’s how cancellations work:
If your order has not been dispatched yet, you can request a cancellation by contacting us at support@fancythings.shop with your Order ID. Cancellation requests made before dispatch will be processed immediately.
Prepaid orders: Full refund to original payment method within 5–7 business days
COD orders: Cancelled at no charge
Once an order has been dispatched, it cannot be cancelled. You may refuse the delivery and the order will be returned to us. In such cases, prepaid order refunds will be processed after we receive the returned product (minus any applicable return shipping charges). Repeated refusals may affect your COD availability for future orders.
Orders may be automatically cancelled if the delivery address is unserviceable, payment verification fails, or the product goes out of stock after the order is placed. In such cases, prepaid customers will receive an automatic full refund.
